Field Service Engineer – Digital Camera / Scientific Imaging

  • Permanent
  • Hertfordshire
  • Excellent USD / Year

Due to growth in business, our client has a new Field Service Customer Support Engineer vacancy to support primarily the Systems Division with their Camera and Digital Pathology Technology.

This position involves hands on servicing of professional scientific imaging technologies equipment for a UK based subsidiary that’s part of a large International imaging and components company.

Skill Set and Experience Required

  • HND Electrical & Electronic Engineering
  • Knowledge of electronics together with experience of scientific imaging technologies and/or
  • Diagnose faults in electronic circuitry and have the ability to remove and replace components at board level
  • Windows PC OS 7, Windows Server 2008,IIS, RAID and LANs
  • Experience in servicing and repairing of professional digital / optical equipment
  • Excellent communication skills
  • Full UK clean driving license

Desirable Skills

  • Digital pathology mechanical systems
  • Windows 2012 R2

Key Tasks

  • 1st line support for digital pathology & camera customers
  • Respond to emails and phone calls from existing digital pathology & camera customers in regard to software and hardware support issues. (WebEx or remote desktop support)
  • Liaise and escalate unresolved issues with parent company until technical issue is resolved
  • 2nd line support for engineer site visits
  • Visit existing UK customers to resolve reported digital pathology system faults and undertake scheduled preventative maintenance and requested upgrades
  • Presales support
  • Support the UK digital pathology and camera sales team with technical assistance in the areas of IT, system functionality and assist site demonstrations when requested
  • Liaise with sales engineers on potential customer upgrades to existing systems
  • Set-up, pre-testing, delivery, training and installation
  • Taking delivery of new digital pathology systems from parent company and building the IT aspects of the system
  • In-house soak testing of new systems prior to customer delivery
  • Visiting customer sites to commission newly purchased equipment and give customer training
  • Manage scheduling of demo digital pathology systems and camera loans
  • Test demonstration units prior to delivery to customers and pack ready for shipping
  • Ensure timely delivery and configuration
  • Test demo unit on return – manage any instances of equipment damage by customer
  • Keep accurate, up to date records
  • Be able to perform customer demonstrations of all digital pathology systems and cameras using NDP.scan, NDP.view, NDP.serve. HCImage or other appropriate software
    (application knowledge is not expected)
  • Keep all demo PCs running the latest available software for each package – update as necessary
  • Ensure only relevant data is presented on PC to be sent with demo systems

A fantastic opportunity for a Field Service Engineer to join a highly reputable and successful global company.

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