Technical Consultant – Linux / SQL

The Role

This role is client facing and will involve daily interactions with clients as you investigate and troubleshoot issues raised by them in delivering SMS, MMS, Email and Mobile App Push Notifications.


  • Ability to use the Linux command line
  • Experience with SQL, including stored procedures
  • Shell scripting, bash, awk, sed, perl, python scripting or other text processing scripts
  • Experience with XML and JSON
  • Ability to multi-task, manage time and meet deadlines
  • Attention to detail

Key responsibilities

  • Investigating issues reported by clients and owning them through to closure
  • Overseeing and supporting integrations with 3rd party client systems
  • Writing scripts to supplement the platform in delivering client services
  • Writing SQL queries for custom client reports
  • Helping clients with questions about the platform and building complex services
  • Data analysis

To succeed in this role you must have a high degree of competency with command line Linux systems, the ability to write database queries and experience with shell scripting.

A fantastic opportunity for a Technical Support Consultant to join a leading global intelligent customer engagement solutions company who have over 30 years’ experience delivering successful projects to help businesses strengthen customer engagement and improve operational efficiency.

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