Customer Software Support Engineer
Peterborough
Salary: £30,000
The Customer Software Support Engineer role is to provide Healthcare customers software support for our clients core software products that they provide to the NHS. The Customer Software Support Engineer will have excellent customer communications skills, logical thinking and troubleshooting skills, and the ability to pick up knowledge of bespoke software applications easily.
Requirements;
Essential
Excellent client engaging and communication skills, both verbal and written
High computer literacy
Previous experience with working and learning bespoke software systems for providing support
Excellent communication and interpersonal skills – ability to develop positive business relationships internally and externally
Personal accountability and organisation – capable of multitasking and managing time effectively
An excellent problem solver with a thirst for acquiring new industry/product knowledge
Previous experience with a helpdesk ticketing system.
Previous experience with customer support.
Desirable
Exposure to NHS systems
Some experience with SQL Management Studio
Responsibilities
Providing all levels of software support for bespoke NHS software solutions.
Troubleshooting software issues for users with the aim for first-time resolution.
Some work with developers supporting our latest version of software.
Escalate unresolved issues to the appropriate internal teams
Learning each customer specifics.
Generating KB articles for our internal WIKI should it be required.
Able to respond and resolve tickets in a timely manner.
Troubleshooting software issues for users with the aim for first-time resolution.
Benefits
25 days holiday
Workplace pension scheme
Option to enroll in private healthcare scheme
Paid training and development
An excellent opportunity for a Customer Software Support Engineer to work in a well-established, fast-growing company that is a market leader in providing healthcare software.